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Owned and operated by Emberstone Lux Living, we welcome every question about fireplaces, fire pits, and your next gathering space.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your fireplace, heater, or fire pit ships, you will receive a confirmation email with a tracking number. You can use that number to follow your order every step of the way.
What is your return policy?
We offer 30-day returns on eligible items. If your fire feature does not meet your expectations, please review our Return Policy page for complete details on how to start a return.
Can I exchange a product for a different model?
Yes, exchanges are available within our return window. If you ordered a fire table but realized a different size suits your patio better, contact us and we will walk you through the process.
How do I choose the right fireplace or fire pit for my space?
Consider the size of your area, whether the installation is indoor or outdoor, and your preferred fuel type. Our team can help you narrow down the best option for your living space.
What fuel types do your fire features use?
Our collection includes options designed for natural gas, propane, and other fuel sources depending on the model. Each product page lists compatible fuel types and specifications.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Every inquiry receives a thoughtful reply within one business day from our dedicated support team.
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Built to Last
Every fireplace, fire pit, and heater is crafted from durable materials designed for years of daily enjoyment.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
